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The Dubai Mannequin Centre, a part of the Basic Secretariat of The Govt Council of Dubai, introduced the listing of entities which were shortlisted to win the Hamdan Bin Mohammed Programme for Authorities Providers Flag.
A complete of seven authorities entities in Dubai participated within the programme and have been assessed primarily based on their efforts to boost service high quality and their dedication to the ‘Providers 360’ coverage, which outlines a roadmap for enhancing authorities companies. The announcement was made following the conclusion of the newest evaluation cycle.
The shortlisted authorities entities embrace the Basic Directorate of Residency and Foreigners Affairs in Dubai, Dubai Electrical energy and Water Authority, Dubai Municipality, Dubai Public Prosecution, Dubai Police, Dubai Roads and Transport Authority, and the Ports, Customs and Free Zone Company.
The programme goals to spice up buyer expertise by supporting authorities entities in persistently elevating the standard of their companies, in keeping with Dubai’s aspirations to turn into a worldwide chief on this area.
The shortlisted entities have been evaluated primarily based on 5 standards: outcomes and impression, adoption of a whole-of-government method, innovation, service tradition and sustainability of outcomes. Subsequently, the seven entities will endure buyer analysis, throughout which prospects will present suggestions on their experiences with these entities over the approaching weeks.
Eman Al Suwaidi, Senior Director of the Dubai Mannequin Centre, mentioned: “The Dubai Mannequin Centre is dedicated to strengthening Dubai’s place as a worldwide chief in delivering excellent authorities companies by way of implementing the ‘Providers 360’ coverage. This aligns with the imaginative and prescient of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Govt Council of Dubai, to supply built-in and seamless authorities companies that improve the standard of life in Dubai. Every collaborating entity within the programme has showcased outstanding excellence and management in enhancing their companies.”
She continued: “Since launching the ‘Providers 360’ coverage, developed by the Dubai Mannequin Centre in collaboration with the Digital Dubai Authority and different related entities, we’ve got witnessed the relentless efforts of all authorities entities to attain larger ranges of excellence on this area. We’re happy to acknowledge these efforts by way of the Hamdan Bin Mohammed Programme for Authorities Providers and awarding the successful entity with the initiative’s Flag.”
The ultimate stage of evaluation includes prospects sharing their suggestions on the shortlisted entities. Within the coming weeks, the entities will distribute impartial surveys to customers who will assess the companies primarily based on their experiences. Based mostly on the survey outcomes, one authorities entity will likely be awarded the Hamdan Bin Mohammed Programme for Authorities Providers for the 12 months 2023 Flag.
Dubai’s ‘Providers 360’ coverage outlines a roadmap for the way forward for authorities companies within the emirate, aiming for one hundred pc automation, 90 % integration, and 90 % digital companies. The coverage is anticipated to yield annual financial savings exceeding AED1 billion by 2025, whereas additionally eliminating 9 million bodily buyer visits and liberating up over 300,000 working hours yearly.
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